Returns
Consumers have the following right of withdrawal:
Withdrawal policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods. To exercise your right of withdrawal, you must inform us,
Daniela Rosenhammer
Stadtamhof 5
93059 Regensburg
Telephone +49 941 2902994
info@redfries.com
by means of a clear statement of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory. Alternatively, you may use the online form accessible via the ‘Withdraw from contract’ menu item in the footer. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs, with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us, without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us, Daniela Rosenhammer, Stadtamhof 5, 93059 Regensburg, without delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period.
You are responsible for the direct costs of returning the goods.
You will only be liable for any diminished value of the goods if this is attributable to handling of the goods that goes beyond what is necessary to establish their nature, characteristics and functioning.
End of the cancellation policy.